How to become a member?
Do you offer any compassion or veteran's discounts?
Minimum age requirement to join?
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and banking details are encoded so they can only be read on the secure server.
I haven’t received a order/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order has been placed. Please check all folders including your junk folder. You may also check on your order at your Order Tracking page.
How to edit/cancel an order?
Where do we ship to?
Where is my order?
What are the shipping fees?
How do you package my product?
Does the the mailperson have access to my mail box?
Can i request a signature on my package?
Yes you may leave a note on your order that indicates you will want to sign for your package. However, you must ensure you are at home on the day of the expected arrival.
Do you deliver outside of Canada?
Do you deliver on the weekend?
No, our courier company does not offer weekend deliveries.
Lower Mainland resident? You may email us at firstname.lastname@example.org for details on having your package delivered on the weekend.
How do I change my address?
Why isn't my tracking number registered?
Do you deliver to PO Box adresses?
Yes we can only if a signature is not required by you.
Can I track my item?
Yes. You may log into your account and a link with your tracking will be found.
You may also check out your order by checking out our Order Tracking page.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.