We have gathered up the most common questions that come to us about our service, and provided answers below in our FAQ. This page gets added to as new questions come up. Please, if you can’t find the answer to what you are looking for, contact us and a member of our team through the chat in the bottom right corner, or by emailing info@MailMary.ca

By far, our most popular question is “Are you able to deliver your products outside of Canada”. Unfortunately, we can not at this time. See below for more information regarding this.

Membership Questions

1Do you deliver outside of Canada?
Unfortunately, at this time, we can not legally offer our products for sale outside of Canada.
2How to become a member
Signing up with MailMary is easy, just follow these these simple steps:

• Create a profile by entering your Name, Email and Password.

• Shop our store for high quality cannabis products

• Follow steps after checking out on how to eTransfer money

Join Now

3Do you offer any compassion or veteran's discounts?
Yes, we offer a 5% discount for Veterans and Medical members. You would need to provide us with a photo of your MMPR/MMAR license and email us at info@mailmary.ca so we can assist you further.
4Who should I contact if I have more questions?

You can chat with our friendly and knowledgeable staff by clicking the chat button on the bottom right of the screen. We are available Monday to Saturday from 10 am to 9 pm PST. You can also reach us at info@mailmary.shop

At MailMary, we are committed to ensuring that your personal data is protected from the moment you upload it. We use industry standard security protocols and practices to provide the most secure, and reliable protection of your data. All supplied sensitive information such as name, email, and photo ID is transmitted via a Secure Socket Layer (SSL) which is then encrypted, and stored in our secure data warehouse. Those authorized with special access to such systems are legally required to keep this information confidential.

5How old must I be to join your site?
You must be 19 years of age or older to register as a member of our site.

Ordering Products

1Is ordering cannabis online safe?
There are numerous Mail Order dispensaries in British Columbia with some dating as far back as the 90’s. Although these establishments are not yet considered legal, the Canadian government has decided to let them operate in peace.
2How do I place my first order?
Here’s a step-by-step guide in placing your order online with MailMary:
1. Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.
2. At the “View Cart” page; you can edit your order, apply coupons and view shipping costs.
3. When you complete the “Checkout”, you will receive an order confirmation showing the status of your order and Interact transfer directions.
3How to edit/cancel an order?
When you are logged in, go to My Account and choose the Orders tab.

Shipping Information

1Where do we ship to?
We ship orders to our customers who reside within Canada.
2What are the shipping fees?
Free shipping for all orders above $149 or a flat rate of $15 (Regional: BC, Alberta, Saskatchewan, Manitoba ) or $25 for National (All other regions of Canada) for all other orders.
3Which couriers does MailMary use to ship your products?
All orders are shipped via Canada Post Xpresspost. A tracking link, which you can find in My Account under “Orders” will be emailed to you once your order has shipped. Note: When tracking your package please look for the status “Item out for delivery” indicating that the package has left the sorting facility and is on its way to your location. Please allow the following times for your order: Regional: 2-4 Business Days* (BC, Alberta, Saskatchewan, Manitoba) National: 3-6 Business Days* (All other regions of Canada) *Please note that these are estimates. MailMary is not responsible for delays caused by the courier.
4Shipping time frame in Central Vancouver?
If you live within the area defined on the map as Central Vancouver, you can enjoy same day delivery to all of Metro Vancouver (Sunday to Thursday 11am to 8PM, Friday and Saturday 11am to 11pm)
5How do you package my product?
Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no mentions of the name MailMary anywhere on the outside of the order. The products are packaged in smell-proof bags
6Does the the mailperson have access to my mail box?
Yes, Canada Post has access to all mailboxes. You are not required to be there when the package is delivered. Canada Post will leave the package in your mailbox.
7What if my shipment is delayed?
If you’re tracking your package on the Canada Post’s website and it has not updated, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know so we can file a trace with Canada Post.
8My package is going to the wrong destination.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
9How do I change my address?
To change your address, please go to My Account and you can change your address under Shipping Info.
10Why isn't my tracking number registered?
Often we will email you the tracking number prior to the package scan at the post office. Until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be available.

Vendors

How can I get my products listed MailMary?
We are always looking to accept new vendors to MailMary who are able to provide premium cannabis products to our client base. Please contact us by clicking the chat icon in the bottom right corner of our website if you are interested in listing your products on MailMary! You can also reach our product team by emailing info@mailmary.ca

Privacy and Security

Is my information secure?
At MailMary, protection of your data is our top priority. To ensure that your data is protected we do the following: Credit Cards: During the payment process, all of your data is handled by our payment processor. MailMary does not store any of your credit card information. Identification: When you upload your ID as part of the registration process it is immediately transferred from our website, directly into our secure database. All employees responsible for approving accounts, are required to keep this information confidential. We do not share your information with any other third party company.